Challenge

• Evaluate and recommend an authoring tool suite for development of computer-based training at Owens & Minor
• Provide detailed instructions for performing the receiving, putaway, picking and shipping procedures in over 30 Owens & Minor warehouses
• Provide detailed tracking information about student progress including name, location and test scores
  

Solution

• Evaluated, recommended and implemented development toolset called Quest from Allen Communications
• Developed computer-based training interface templates for future development by O& M staff; trained
  O & M staff in use of toolset and templates
• Developed the CSW CBT Course, a graphically-rich online training course which was deployed through Owens & Minor corporate Intranet
• Provided animated process descriptions for using the RF Device to access the CSW System from the warehouse floor
• Developed and implemented online testing modules that tracked the student’s retention of course materials
• Tracked and recorded user access, progress and test scores from around the country into a centralized location for report generation
• Developed off-line version of the course for laptop users which retained all of the functionality of the online version
  

Result

• Successfully developed and rolled out training application to over 3,000 workers in over 30 Owens & Minor warehouses around the country.
• Dramatically reduced travel costs for training staff and successfully trained all users within a year of rollout.
• Client Satisfaction:
  “We are pleased with the job that this team did because they not only created a highly effective and attractive computer-based training program, but also they created an authoring environment to speed our future online training efforts”
  - Robert Sandy, Manager of Technical Operations Training for Owens & Minor.